Simplify Travel Operations with WhatsApp Automation.

Zapelite helps you handle enquiries, bookings, and follow-ups effortlessly — all in one conversation channel.

Zapelite by Elitestack Technologies
•Dubai, UAE
WhatsApp automation for travel and hospitality

Zapelite helps travel and hospitality businesses automate guest and traveler communication through WhatsApp Business API. Travel companies use Zapelite for booking confirmations, guest communication, visa document collection, pre-arrival information, in-stay requests, post-stay feedback, and promotional campaigns across travel agencies, tour operators, hotels, and visa consultants.

Automate the journey from enquiry to booking.

Core Capabilities

Everything you need to automate and scale your travel operations

Team Inbox

Centralize all WhatsApp chats into one dashboard for your agents. Assign, track, and reply instantly.

Bulk Broadcasts

Announce new packages, deals, or travel alerts to thousands with a single click. Personalized, compliant, and trackable.

Smart Auto-Responses

Handle FAQs, send itineraries, and trigger reminders automatically.

Performance Insights

View enquiry volumes, response times, and campaign metrics to improve operations.

Use Cases

Real-world automation scenarios for travel businesses

Confirmations

Booking Confirmations

Zapelite sends automated booking confirmation messages with itinerary details.

Confirmations include dates and reference numbers using WhatsApp template messages, instantly triggered by booking system actions.

Guest Care

Guest Communication

Hotels use Zapelite team inbox for real-time guest messaging and requests.

Requests for room service, housekeeping, or local information are handled by assigned staff through a centralized WhatsApp dashboard.

Documents

Visa Document Collection

Collect passport copies, photos, and application forms through WhatsApp media.

Travel agencies use bot flows to securely collect and organize traveler documents, speeding up the application process.

Onboarding

Pre-Arrival Information

Zapelite sequence automation sends check-in instructions and WiFi details.

Provide guests with everything they need—from local guides to weather updates—before they even arrive on property.

Feedback

Post-Stay Feedback

Zapelite CSAT collection sends satisfaction surveys after checkout via interactive messages.

Gather real-time insights into the guest experience to improve service quality and encourage positive reviews.

Growth

Promotional Campaigns

Broadcast seasonal deals and destination packages to segmented traveler lists.

Re-engage past travelers with early-bird offers and last-minute deals tailored to their specific travel preferences.

FAQ

Travel & Hospitality FAQ

Common questions about Zapelite for travel operations

Operate Smarter, Respond Faster, Grow Bigger.

Zapelite WhatsApp automation helps travel companies scale without adding staff. Faster responses, higher conversion, and better traveller experience — all measurable from day one with Zapelite.

Let's Automate Your Travel Operations.

Book a personalized demo and explore how Zapelite helps travel businesses handle more customers with less effort.

Trusted by travel agencies, tour operators, and visa consultants across the UAE